Experiencia Viva
Cookie Policy
Last Updated: October 14, 2026 · Version 2.0
02Strictly necessary cookies only
Today the site only uses technical cookies that are strictly necessary to provide a service you request (signing in as an administrator or keeping your chat conversation). Because they are necessary, they do not require your prior consent, so we do not show a cookie banner.
03Cookies we use
Both are first-party cookies with the httpOnly attribute (page scripts cannot read them).
CToken
- Purpose
- Keeps the administrator session. It is only created if you sign in to the panel; visitors do not receive it.
- Duration
- 7 days
- Type
- Technical, strictly necessary
CChatToken
- Purpose
- Anonymous chat identifier: lets you recover your conversation with the assistant. It is created when you open the chat.
- Duration
- 6 days
- Type
- Technical, strictly necessary
04No analytics or advertising
Today we do not use analytics, advertising or cross-site tracking cookies, nor third-party pixels. If any are added in the future, we will update this policy and ask for your prior consent before enabling them.
05How to control them
You can view, block and delete cookies in your browser settings. Note that if you block the necessary ones, the chat will not be able to remember your conversation and administrator access will not work.
- Chrome: Settings > Privacy and security > Cookies and other site data
- Firefox: Settings > Privacy and Security > Cookies and Site Data
- Safari: Settings > Privacy > Manage Website Data
- Edge: Settings > Cookies and site permissions
You can also delete your conversation from the site chat itself.
06Changes
We will update this policy if the technologies used by the site change. The date and version show the latest review.
07Contact
For questions about cookies or privacy, write to [email protected].
To learn how we handle your personal data, see the Privacy Policy.