Privacy Policy

This Privacy Policy explains how Anderson Atehortua M. (AndevLab / Experiencia Viva) handles your personal data when you visit andersonatehortua.com, use the contact form or talk to the chat assistant. It is written with reference to Law 1581 of 2012 (Colombia) and, for visitors from the European Union, the General Data Protection Regulation (GDPR). It is informational and is not legal advice.

The controller of your personal data is:

Holder

Anderson Atehortua M.

Brand

AndevLab / Experiencia Viva

Identification document

[por definir]

Address

[por definir]

City

[por definir]

Country

Colombia

Privacy email

[email protected]

Website

andersonatehortua.com

• Contact form: Your name, your email address and the message you choose to write. We only collect what you send us voluntarily.
• Text chat: The messages you write to the chat assistant and its replies are stored linked to an anonymous identifier (not to your name) so the conversation can continue. Please avoid typing sensitive data or data about other people.
• Voice chat: If you turn on voice chat, your browser asks for permission to use the microphone, which is only used while the voice conversation is active. The audio and its transcript are processed in real time by artificial intelligence and voice providers (including ElevenLabs). You can withdraw the microphone permission at any time in your browser settings.
• Technical information: When you visit the site, technical data such as your IP address, browser type, pages visited and access date and time may be logged. It is used to operate and secure the site.
• Cookies: We only use strictly necessary technical cookies (administrator session and anonymous chat identifier). We do not use analytics or advertising cookies.

Details about cookies and how to control them are in our Cookie Policy.

We process your data on the following bases, depending on the purpose (GDPR Art. 6 and Law 1581 of 2012):

• Contact form and text chat: your consent (GDPR Art. 6(1)(a); the data subject's authorization, Art. 9 of Law 1581) and, when you ask about a service, steps taken at your request before entering into a contract (GDPR Art. 6(1)(b)).
• Voice chat and microphone use: your consent, given when you accept the browser permission and turn on voice chat.
• Site security, abuse prevention and technical logs: legitimate interest in keeping the site secure and running (GDPR Art. 6(1)(f)).
• Legal obligations: when a rule or a competent authority requires it (GDPR Art. 6(1)(c)).
• You can withdraw your consent at any time, without affecting processing carried out before the withdrawal.

• To respond to your inquiries and give you the information you request
• To keep the text or voice chat conversation going
• To alert us internally through Slack about new messages so we can follow up
• To protect the security of the site and prevent abuse
• To comply with our legal obligations

We do not sell your personal data. We only share it with third parties when necessary to provide what you request or when the law requires it.

• Providers that help us operate the site and the chat
• Compliance with the law or response to requests from competent authorities
• Protection of our rights or the safety of others

To operate this site we use the following data processors:

• Slack (Salesforce, Inc.): messages sent through the contact form and chat conversations are also notified to an internal Slack workspace, sent only from our server, so that we can follow up on them.
• Artificial intelligence and voice providers (including ElevenLabs): they process the chat text and audio to generate automatic replies, following our instructions.

Slack (United States) and the artificial intelligence and voice providers may process data outside Colombia and the European Economic Area, including in the United States. These transfers rely on the safeguards each provider offers, such as standard contractual clauses, recognized adequacy frameworks or data processing agreements, and on your authorization where the law requires it (Art. 26 of Law 1581 of 2012; GDPR Chapter V). You can ask for information about them by writing to [email protected].

We apply reasonable security measures to protect your personal information. However, no method of Internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security of your data.

We keep your personal data, including contact form messages and chat conversations, for 6 months from the last contact or the end of the relationship, after which we delete or anonymize it. You can request its deletion at any time, in accordance with Law 1581 of 2012 (Colombia).

As a data subject you have these rights:

• To know, access and update your personal data
• To correct inaccurate or incomplete information
• To request proof of the authorization, revoke it and ask for deletion of your data
• To object to processing or ask for it to be restricted
• To request portability of your data (GDPR)
• To lodge a complaint with a data protection authority

To exercise your rights, write to [email protected] stating your name, the right you want to exercise and the details needed to locate your information. We may ask you to verify your identity.

Deadlines under Law 1581 of 2012: queries are answered within 10 business days, extendable by 5 more business days with notice of the reasons (Art. 14); complaints within 15 business days, extendable by 8 more business days (Art. 15). Requests under the GDPR are answered within one month, extendable under Art. 12 GDPR.

If you believe your data is not being handled properly, you can lodge a complaint with the Superintendence of Industry and Commerce (SIC) of Colombia, the personal data protection authority (www.sic.gov.co). In Colombia, a complaint to the SIC is only admissible after you have exhausted the query or claim procedure with us (Art. 16 of Law 1581 of 2012). If you live in the European Union, you can also contact the data protection authority of your country of residence.

The site may contain links to third-party websites. We do not control their content or privacy practices and are not responsible for their policies.

This site and its chat are intended for people aged 18 or over. We do not knowingly collect data from minors. If you believe a minor has sent us their data, write to [email protected] and we will delete it.

We may update this policy. We will publish the new version on this page, with its update date and version number.

For questions, queries, complaints or requests about this policy, write to [email protected] or use the contact section of the site.